Privacy Policy
LuxCore Surfaces ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
• Name and contact information (phone number, email address, mailing address)
• Payment and billing information
• Project details and specifications
• Communication preferences
• Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect:
• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
• Process orders and provide our surface products and services
• Communicate with you about your orders, projects, and inquiries
• Provide customer support and respond to your requests
• Send you marketing communications (with your consent)
• Improve our website, products, and services
• Comply with legal obligations
• Protect against fraud and unauthorized access
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (payment processors, shipping companies, website hosting)
Legal Requirements: We may disclose information if required by law, court order, or government request
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
Consent: We may share information with your explicit consent
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights and Choices
Depending on your location, you may have the right to:
• Access the personal information we have about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Opt-out of marketing communications
• Restrict or object to certain processing activities
To exercise these rights, contact us at (559) 211-8229.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
Contact Information
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
This Privacy Policy applies to information collected through our website and services. By using our website or services, you consent to the collection and use of information as described in this policy.
