Return Policy

Return Eligibility

We accept returns on products that meet the following conditions:

• Product must be in original, unused condition
• Original packaging must be intact and undamaged
• Product must be free from scratches, chips, or other damage
• Custom-cut or specially ordered items may not be eligible for return

Return Timeframe

Returns must be initiated within 30 days of delivery date.

Restocking Fee

A 20% restocking fee may apply to returned items to cover handling, inspection, and repackaging costs.

Return Process

Step 1: Contact our customer service team at (559) 211-8229 to initiate your return
‍Step 2: Receive return authorization and shipping instructions
‍Step 3: Package items securely in original packaging
‍Step 4: Ship items back using a trackable shipping method (customer responsible for return shipping costs)

Refund Information

Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned items
Refund Method: Refunds will be issued to the original payment method used for purchase
Refund Amount: Purchase price minus applicable restocking fee and any shipping costs

Non-Returnable Items

The following items cannot be returned:

• Custom-cut surfaces or materials cut to specific dimensions
• Installed products
• Items damaged due to improper handling or storage
• Products that have been altered or modified

Damaged or Defective Items

If you receive damaged or defective products:

• Contact us immediately at (559) 211-8229
• Provide photos of the damage or defect
• We will arrange for replacement or full refund at no additional cost

Return Shipping

Customer Responsibility: Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival
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‍Packaging Requirements: Items must be properly packaged to prevent damage during return shipping. Damage that occurs during return transit may affect refund eligibility.

Contact for Returns

Phone: (559) 211-8229 Business Hours: Monday - Friday, 8:00 AM - 5:00 PM

Please have your order number ready when calling to expedite the return process.

This return policy is subject to change. For questions about specific return situations, please contact our customer service team directly.